Privacy Policy

Scope
Name and Contact Information of the Controller
Contact Information for the Data Protection Officer
Data Security
Provision of the websites
Cookies, pixels and similar technologies
Special Features for the Blacklane Apps
Social Media/Social Networks
Data Processing During Registered Use of Blacklane Services and Booking Rides
Payment & Fraud Prevention
Communication with Blacklane
E-mail Advertising, Newsletter
Involvement of Data Processors by Blacklane
Rights of Data Subjects
Automated decisions
Data Erasure and Storage Duration
Amendment or Update of this Privacy Policy
Privacy Notice to Call Attendees

1. Scope

We, Blacklane GmbH ("Blacklane"), take the protection of your personal data seriously and protect your privacy when processing them in accordance with the applicable data protection regulations.

This privacy policy informs you as a visitor of the Blacklane websites, as a user or customer of the online platform of Blacklane, a Blacklane App or other services of Blacklane (together also "Blacklane Services") which of your personal data is processed by Blacklane and for which purpose. The Blacklane Services are not aimed at minors.

Information on the processing of personal data of chauffeurs can be found in the Chauffeur Privacy Policy (e.g. in the BL Chauffeur App).

2. Name and Contact Information of the Controller

The controller for the processing of data within the meaning of the General Data Protection Regulation (GDPR) is:

Blacklane GmbH Feurigstrasse 59 10827 Berlin Germany E-Mail: info@blacklane.com

You can find further information on Blacklane in the Legal Notice

3. Contact Information for the Data Protection Officer

Our data protection officer is:

Bernhard Kloos, HK2 Comtection GmbH, Hausvogteiplatz 11 A, 10117 Berlin

You can contact our data protection officer confidentially by mail to the above-mentioned address. Alternatively, you can contact our data protection officer and our data protection crew by e-mail to: dataprotection@blacklane.com.

4. Data Security

Blacklane uses appropriate technical and organizational security measures to ensure a level of protection for personal data appropriate to the risk, taking into account the state of the art, implementation costs and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and the degree of risk. The transfer of personal data between your end device and Blacklane is generally carried out in an encrypted form (TLS encryption). You can identify an encrypted connection for example by the lock symbol in the address line of your browser.

If you communicate with us by e-mail, access by third parties cannot be ruled out. Blacklane also uses transport encryption for e-mails in general. But in the case of confidential information, Blacklane recommends using the postal way or fully encrypted e-mail communication (PGP). Please let us know if you would like to correspond with us by e-mail in an encrypted form so that we can give you information on the relevant addresses and public keys.

5. Provision of the websites

When visiting Blacklane websites for information purposes, i.e. even without your registration, data is automatically collected regarding the usage through your browser (hereinafter “surf data”). This includes your IP address, the status code, the Blacklane websites visited, date and time of the server request, browser type and browser version, referrer (website visited beforehand), files transferred and data volume. The surf data is stored by Blacklane in so-called log files. If you visit Blacklane websites without having a Blacklane account, we will not know who you are.

We inform you about the cookies and analysis services used by Blacklane in section 6. Otherwise, your surf data will not be provided to third parties. The processing of surf data is mainly carried out to establish and maintain the technical connection when surfing the internet. This data is also used by Blacklane in a pseudonymized or anonymized form in order to analyze the use of our websites, to design and improve the Blacklane services to meet demand, to recognize and eliminate technical or process-related disruptions and problems and to prevent illegal use of the Blacklane services (e.g. fraudulent booking, cyberattacks).

Stored log files are erased or anonymized, provided they are no longer required to ensure the general functionality of Blacklane services. Blacklane retains the log files only insofar as you have consented to this or if there are legal retention obligations.

The legal basis for the processing of personal data when providing websites is Art. 6 Paragraph 1 lit f GDPR (Blacklane’s legitimate interest). Insofar you are a Blacklane user or customer, the legal basis is also Art. 6 para. 1 lit. b DSGVO (contract performance, see otherwise below number 9.). If you have consented to an extended usage of your surf data, the legal basis is Art. 6 Paragraph 1 lit. a GDPR (your consent). You can revoke your consent at any time.

6. Cookies, pixels and similar technologies

When using Blacklane services, cookies, pixels or similar methods may be used. This is common for most large websites.

Cookies are small text files and pixels are small graphic files which can be stored on the user's end device. You will find comprehensive information on the cookies, pixels and similar methods used by Blacklane in our Cookie Policy.

As part of your use of Blacklane Services, Blacklane sets the cookies that are necessary for Blacklane to provide a feature you request (e.g., language, login status, cookie consent). Blacklane also uses, where you have consented, its own and third party cookies to analyze and improve the use of the Blacklane Services, to improve and personalize functionality to you, to detect and correct malfunctions and problems of a technical or process nature, to prevent unlawful use of the Blacklane Services (e.g. fraudulent booking, cyber-attacks) and for marketing purposes. (including the measurement, analysis and evaluation of advertising). The details of this can be found in our Cookie Policy. Your consent to the setting and use of cookies by Blacklane is documented electronically via a Consent Management Tool or Consent Management Platform (CMP) used by Blacklane. You can revoke your consent at any time with future effect or change your cookie settings; the easiest way to do this is to change your cookie settings as you wish in the CMP used by Blacklane.

Additionally, you can prevent the storage of cookies and delete existing cookies at any time in the settings of your browser. However, this may lead to the fact that individual functions of the Blacklane Services are not or only partially available. The storage period varies per cookie and can be viewed in your browser in our Cookie Policy.

The legal basis for the processing of personal data when using cookies, pixels and similar procedures are Art. 6 para. 1 lit. a (your consent) and lit. f DSGVO (legitimate interest of Blacklane in case of necessary cookies in connection with § 25 TTDSG).

7. Special Features for the Blacklane Apps

Blacklane’s apps are another access point to Blacklane services. Similar processing of personal data is generally carried out via the Blacklane apps as via the Blacklane websites (see number 5 above) or in the case of registered use of the Blacklane Services (see number 9).

When using the Blacklane apps, Blacklane may also access additional data in relation to the app or to your end device, such as e.g. the device name, device manufacturer, model, operating system, app or SDK version, mode.

There are also push notifications in the Blacklane apps, i.e. notifications provided by Blacklane in the app of your end device. You will only receive push notifications if you have given your consent to this on your end device. The legal basis for the data processing is Art. 6 Paragraph 1 lit a GDPR (your consent).

There is a special Blacklane App ("BL Chauffeur") for drivers or driving service providers working with Blacklane. You can find information on the processing of personal data carried out by means of BL Chauffeur in the Chauffeur Privacy Policy.

Please refer to the applicable Privacy Policy.

8. Social Media / Social Networks

Blacklane maintains pages in social networks such as Twitter, LinkedIn or Facebook. The respective provider of the social network provides detailed information about which personal data is processed and how. In addition, please see our notes on our pages on the respective platforms.

8.2 Facebook, Facebook Messenger and Facebook Connect

Blacklane uses services of the social network, Facebook operated by Meta Platforms Inc., 1601 Willow Road, Menlo Park, CA 94025, USA ("Facebook"). The controller for the data processing in Europe for Facebook is Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. You can access Facebook’s data protection information here: https://www.facebook.com/about/privacy/

You can contact us and exchange messages with Blacklane via Facebook Messenger.

Blacklane also provides the option of logging in to the Blacklane account using Facebook Connect. In order to do this, you will be sent to a Facebook page where you may log in using your Facebook user information. If you log in to the Blacklane account using Facebook Connect, certain personal data will be transferred by Facebook to Blacklane. Facebook will inform you regarding what data will be transferred, for the purpose of which you may grant or refuse explicit consent. Personal data will not be transferred by Facebook to Blacklane without this consent. Facebook can also determine from your login via Facebook Connect that you have logged in with us and when you have done so. Blacklane uses the data transmitted by Facebook in order to identify you.

__If you actively choose to log in via Facebook, you consent to Blacklane processing, in a personalized form, the data transmitted by Facebook to identify you in connection with your account. This consent may be revoked at any time without any additional costs and with effect for the future. __

You also have the option at any time to adjust the usage of Facebook Connect and log in to your Blacklane account in another manner.

Blacklane uses, where you have consented to this, Facebook Custom Audiences from lists to show you targeted advertising via Facebook. Blacklane would utilize contact data stored in our CRM system (Braze), this data is synced between Braze/Facebook for data security. Once synced it is compared with Facebook's existing list of Facebook users. The matches are then added to Blacklane's Custom Audience. Facebook does not collect any new personal data.

The legal basis for the processing of personal data when using Facebook Connect is in each case Art. 6 Paragraph 1 lit a GDPR (your consent).

We will inform you in our Cookie Policy about Facebook’s cookies, pixels and similar technologies which are used by Blacklane.

8.3 Google Customer Match

Blacklane uses the Customer Match service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

At Google Customer Match, Blacklane creates lists in our CRM system (Braze) of existing contacts and uploads them to Blacklane's Google Account. Blacklane would utilize contact data stored in Braze, this data is synced between Braze/Google for data security. There it is compared with existing Google Accounts. The matches are then added to the Blacklane Audience. On this basis we can display/exclude targeted advertising via Google Ads.

The legal basis for processing personal data when using Google Customer Match is Art. 6 para. 1 lit. a GDPR (your consent).

We will inform you about cookies and similar procedures of Google, which are used by Blacklane, in our Cookie Policy.

9. Data Processing During Registered Use of Blacklane Services and Booking Rides

Blacklane processes the following personal data provided by you when you register and use Blacklane Services or when you book rides (hereinafter “customer data”).

Personal master data (form of address, title, first name, last name, company, address, zip code, place, country, password);
Contact data (e.g. telephone number, cellphone number, e-mail address);
Contract data (e.g. time and manner of registration, status)
Ride-related data (e.g. pickup location, destination, times, flight number, special requests).
Status (e.g. bonus program), customer history (e.g. previous rides);
Contract invoicing (e.g. invoices, status, invoicing address) and payment data (e.g. last 4 digits of the credit card number).

The customer data will be used for Blacklane services, i.e. for the personalized fulfillment of the framework agreement after registration (creation, storage, administration and support of your Blacklane account), for the procurement of booked rides and for the fulfillment of the contract of carriage for the benefit of the customer with the limousine service provider. Blacklane provides customer data to third parties, if necessary, in particular to the limousine service providers so that the customer can be transported in accordance with their booking and the transport can be processed. If the customer has indicated a bonus program supported by Blacklane, the data required in this regard is transmitted to the bonus program provider. The payment data collected is stored via a payment service provider and transferred to the intermediary financial service provider or bank (see Point 10).

Personal data can be transmitted to limousine service providers in a third-party country outside of the European Union or the European Economic Area in which the transport is intended to take place. Blacklane cannot generally provide further information on the data protection level in the third-party country. An adequacy decision (see Art. 45 Paragraph 3 GDPR) or suitable guarantees (see Art. 46 GDPR) are not required for the transmission since the transmission is required for the performance of a contract between the data subject and the controller or to carry out pre-contractual measures upon request from the data subject (Art. 49 Paragraph 1 lit b GDPR) or because the transmission is required to enter into or to perform a contract concluded in the interest of the data subject by the controller with another natural or legal person (Art. 49 Paragraph 1 lit c GDPR).

Customers have the possibility to rate a ride arranged by Blacklane e.g. in the Blacklane App. Ratings are stored in the customer's profile and can be communicated to the respective driving service or provider or chauffeur in anonymised form. The customer can view his own reviews, other customers will not see these reviews. The purpose of the data processing within the evaluation system is the handling of the trip or the payment towards the driver or the dispatcher as well as the analysis and improvement of the Blacklane Services, e.g. to monitor the proper execution of trips, to increase the quality and to prevent or combat illegal use. Ratings are usually not stored for more than 2 years and then deleted or anonymised.

The legal basis for the processing of personal data during the registered use of Blacklane Services and during the booking of trips is Art. 6 para. 1 lit. b GDPR (contract performance). If the data subject provides additional, voluntary information (e.g. flight number, frequent flyer programme, special requests, rating), the legal basis is their consent according to Art. 6 Paragraph 1 lit a GDPR and our legitimate interest according to Art. 6 Paragraph 1 lit. f GDPR.

In addition, Blacklane processes customer data in order to analyse the use of the Blacklane Services, to design and improve them in a demand-oriented and personalised manner, to advertise the Blacklane Services, to detect, limit and eliminate malfunctions and problems of a technical or process-related nature and to prevent illegal use of the Blacklane Services (e.g. fraudulent booking, cyberattacks). In this respect, the legal basis for the processing of personal data is Art. 6 para. 1 lit. f GDPR (legitimate interest of Blacklane). Data will not be passed on to recipients in this respect unless to Blacklane's data processors (see Art. 28 GDPR) or as far as otherwise permitted by law.

10. Payment & Fraud Prevention

10.1 Payment

All Blacklane bookings can be paid by credit or debit card. The credit card information only has to be stored once upon the first booking and is protected against unauthorized access. For this purpose, a certified payment provider is used whose systems meet the applicable security standards, such as the PCI DSS standard (Payment Card Industry Data Security Standard). For recurring transactions, the card data is stored with our assigned PCI DSS-certified payment provider. In this respect, the legal basis for the processing is Art. 6(1)(b) GDPR (performance of contract).

Blacklane itself does not store credit card data or only in abbreviated form for analysis purposes or to prevent fraud. The legal basis for this is Art. 6 Paragraph 1 lit f GDPR (Blacklane’s legitimate interest).

Card payments are provided by the payment service provider Braintree. The privacy policy for the use of the Braintree service can be found at: https://www.braintreepayments.com/legal.

Information on new security and verification procedures in connection with the so-called Payment Services Directive ("PSD2") can be found at our payment service provider Braintree (https://www.braintreepayments.com/de/legal).

In addition to card payment, you can pay for your bookings via PayPal in our mobile apps (Android / iOS). In this case, on the basis of Art. 6 (1) b) GDPR, personal data such as the e-mail address of your PayPal account and information about your mobile device (e.g. Device ID) will be transmitted by us to PayPal (Europe) S.à.r.l et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, for the purpose of fulfilling the contract. For more information on data processing by PayPal, please visit: https://www.paypal.com/de/webapps/mpp/ua/privacy-full

10.2 Fraud Prevention

To ensure that a payment instrument is used by its rightful owner and to prevent fraud, IP addresses, e-mail addresses, payment data and card information may be transmitted to one or more external fraud prevention service providers. This transmission may also contain additional personal data. The external fraud prevention service providers process these personal data on behalf of Blacklane. The legal basis for this processing is Art. 6 para. 1 lit. f GDPR (legitimate interest of Blacklane).

Blacklane currently uses the service provider Ravelin (Ravelin Technology Ltd., 5th Floor, 174 - 180 Old Street, London, England, EC1V 9BP) for fraud prevention purposes. For more information about Ravelin's privacy practices, please visit https://www.ravelin.com/privacy-policy.

In the course of the authentication of the cardholder, it may also be necessary for individual transactions that Blacklane requires a copy of an additional identification document (e.g. identity card, passport, drivers’ licence) or a copy of the credit card. Blacklane will ask you to black out any data that is not required (e.g. the credit card number except the last four digits). In this respect, the legal basis is Art. 6 para. 1 lit. b GDPR (fulfilment of contract), your consent (Art. 6 para. 1 lit. a GDPR) and our legitimate interest (Art. 6 para. 1 lit. f GDPR).

10.3 Whistleblower Information for External Stakeholders

At Blacklane, we are committed to ethical and transparent business practices. We have established a secure and confidential whistleblower system available to all external stakeholders, including customers, vendors and other partners. If you observe any behavior that may involve fraud, corruption, harassment, discrimination, or other misconduct you are encouraged to report it using our secure reporting channels.

Reports can be submitted anonymously via our Whistleblower Reporting System - External, or you can submit a report by whistleblow@blacklane.com, or you can call the whistleblower hotline under the following number +49 30 20163423. Please note that in case you leave a message under the above given number your message will be recorded.

11. Communication with Blacklane

If you contact Blacklane (e.g. by phone, contact form, feedback form, chat, messenger, e-mail or social media (Facebook, Instagram, Twitter)), the data you provide will be processed to handle your request and to answer your inquiry. The legal basis is Art. 6 Para. 1 lit. a GDPR (consent) and Art. 6 Para. 1 lit. b GDPR (fulfilment of contract and initiation of contract).

Contact data is also used by Blacklane - pseudonymised or anonymised if possible - to design and improve Blacklane services according to your needs, to identify and eliminate malfunctions and problems of a technical or process-related nature and to prevent illegal use of Blacklane services (e.g. fraudulent booking, cyberattacks). In this respect, the legal basis for the processing of personal data is Art. 6 para. 1 letter f GDPR (legitimate interest of Blacklane).

Blacklane also uses external services and tools, e.g. messenger services or chat support tools, to communicate with the customer. The legal basis for the processing of personal data is Art. 6 para. 1 lit. f GDPR (legitimate interest of Blacklane). Agreements on commissioned data processing exist with the respective providers - where necessary.

In this context, we use Intercom as a communication medium, either by e-mail or by messages within our products. The Intercom Messenger apps and apps in inbox products can also give you access to other third-party applications such as Stripe. You should consult the privacy notices of these third parties for more information about how they use your personal information. As part of our service agreements, Intercom collects publicly available contact and social information about you, such as your email address, gender, company, job title, photos, website URLs, social networking sites and physical addresses, to improve your user experience. For more information about Intercom's privacy practices, please visit https://www.intercom.com/terms-and-policies#privacy.

Blacklane also offers customers different feedback channels, also via external platforms. Such customer feedback is also used to process your request and also - if possible pseudonymized or anonymized - to design and improve Blacklane Services according to your needs, to recognize and eliminate malfunctions and problems of a technical or process-related nature and to prevent illegal use of Blacklane Services (e.g. fraudulent booking, cyberattacks). The legal basis for the data processing is, if you have separately and explicitly agreed, Art. 6 para. 1 lit. a GDPR (consent) and otherwise Art. 6 para. 1 lit. f GDPR (legitimate interest of Blacklane). With the respective providers of feedback tools there are again - as far as necessary - agreements on commissioned data processing. The respective feedback tool may contain additional information about which data is collected and in which way data is processed.

12. E-mail Advertising, Newsletter

If you have agreed to receiving advertising or if Blacklane otherwise has the right, we will use your customer data to send you personalized advertising or general newsletters. The following data is mainly affected: Form of address, name, e-mail address. The purpose of the data processing is for Blacklane to inform you regarding current offers and to draw attention to features of Blacklane services.

E-mail advertising and newsletters may contain pixels. In this case, a graphic file is inserted into the e-mail sent in HTML format, based on which a statistical evaluation may be carried out. By using pixels, Blacklane can detect whether and when e-mails have been opened and links contained therein clicked. The legal base for the data processing is, insofar as you have separately and expressly consented, Art. 6 Paragraph 1 lit a GDPR (consent) and otherwise Art. 6 Paragraph 1 lit f GDPR (Blacklane’s legitimate interest) in conjunction with Section 7 Paragraph 3 of the German Act Against Unfair Competition (UWG).

Blacklane has the right, in context of legal permission according to Section 7 Paragraph 3 UWG, to use the e-mail address, which you have provided regarding a chargeable booking, to directly advertise its own, similar products or services. If you do not wish to receive advertising from Blacklane for similar products or services, you may at any time revoke the corresponding use of your e-mail address without incurring any costs other than the transmission costs in accordance with the base tariffs. To this end, you can use the unsubscribe link contained in any mail or you can write an e-mail to us using the above-mentioned e-mail addresses (see section 2).

13. Involvement of Data Processors by Blacklane

As far as Blacklane involves third parties in its data processing, e.g. technical service providers or other Blacklane subsidiaries, this is always done on behalf of Blacklane and only if these processors offer sufficient guarantees that suitable technical and organisational measures are carried out in such a way that the processing is in accordance with the data protection requirements, in particular Art. 28 GDPR, and guarantees the protection of the rights of the data subject. If processors are located in third countries, the data protection requirements for the transfer pursuant to Art. 44 et seq. GDPR are complied with in each case. As a rule, the appropriate guarantees in third countries are established by means of an adequacy decision (Art. 45 para. 3 GDPR) or the agreement of standard contractual clauses (see Art. 46 para. 2 c) GDPR in conjunction with Art. 93 para. 2 GDPR).

14 Rights of Data Subjects

If your personal data is processed by Blacklane, you are the data subject (Art. 4 No. 1 GDPR). As the data subject, you have the following rights in relation to the personal data affecting you:

The data subject has the right to obtain a confirmation from the controller as to whether personal data is processed; if this is the case, they have a right of information about this personal data and further information on the data processing.

The data subject has the right to obtain from the controller without undue delay the rectification or completion of inaccurate personal data.

The data subject has the right to demand from the controller the erasure of personal data without undue delay and the controller is obliged to erase personal data without undue delay, provided the data is no longer required, the data subject revokes their consent or lodges an objection to the processing, the personal data was processed unlawfully or there is otherwise a ground for erasure within the meaning of Art. 17 GDPR and the controller does not have the right to object to erasure.

14.4 Right to the restriction of data processing (Art. 18 GDPR)

The data subject has the right to demand from the controller the restriction of processing when one of the conditions mentioned in Art. 18 GDPR applies, namely the accuracy of the personal data is contested by the data subject or the processing is unlawful and the data subject opposes the erasure of the personal data.

Insofar as the data processing is based on a legitimate interest from our side (Art. 6 Paragraph 1 lit. f GDPR) or is direct advertising, the data subject has at any time the right to lodge an objection to the processing of personal data affecting them for the reasons mentioned in Art. 21 GDPR. The controller will then no longer process the personal data, unless they can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or the processing serves for the establishment, exercise or defense of legal claims.

The data subject has the right within the meaning of Art. 20 GDPR to receive the personal data, which they have provided to a controller, in a structured, commonly used and machine-readable format and have the right to transmit this data to another controller without hindrance from the controller to which the personal data has been provided.

Without prejudice to any other administrative or judicial remedy, every data subject has the right to lodge a complaint with a supervisory authority according to Art. 77 GDPR.

If the data processing is based on the consent of a data subject, the data subject has the right to revoke his or her consent at any time. You can do this by sending an e-mail to: dataprotection@blacklane.com. The revocation of consent shall not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.

15. Automated decisions

In the case of Blacklane, you are only subject to an automated decision process (see Art. 22 GDPR) in exceptional cases if you re-enter a payment method via which a payment has already previously failed or when current indications justify the suspicion that it is a fraudulent booking. In these cases, your request to book a ride with Blacklane will be refused. Such an automatic decision is required to conclude the contract (Art. 22 Paragraph 2 lit a GDPR). The data subject has the option of contacting us using the mentioned contact data (see section 2) in order to have an explanation or an intervention by a person or to express their point of view.

16. Data Erasure and Storage Duration

We will erase your personal data as soon as the legal basis for its processing lapses. However, legal bases may also exist in parallel or a new one may intervene with the lapsing of a legal basis, such as for example the duty to store determined data to fulfill a legal retention obligation (e.g. according to commercial or tax law).

17. Amendment or Update of this Privacy Policy

Blacklane reserves the right to update or amend this privacy policy at any time without giving reasons, as far as this should become necessary, e. g. due to developments in legislation, jurisdiction or regulatory actions or due to further technical developments.

Issued: March 23, 2022.

Blacklane Cookie Policy

Blacklane uses cookies, pixels or similar technologies (e.g. by means of tags, web beacons or gifs). These are small files which are stored on your end device so that we can recognize you or collect information better when you use Blacklane websites or a Blacklane app.

Cookies may be distinguished according to their operating life between session cookies, which are deleted automatically after ending the browser session or permanent cookies, which are stored beyond the individual browser session and enable subsequent recognition of the end device. A distinction is also made between Blacklane’s own cookies and those of third parties.

You may prevent the storage of cookies at any time using your browser settings or delete any cookies present. However, this may mean that some functions of Blacklane services may not be available or available only to a limited extent. The storage duration is different depending on the cookie and can be inspected in your browser.

The legal basis for the processing of personal data when using cookies, pixels and similar technologies is Art. 6 Paragraph 1 lit a (consent) and lit f GDPR (Blacklane’s legitimate interest).

In the context of your visit, Blacklane will set the required cookies, which are technically necessary, to improve functionality or make the use of Blacklane services more user-friendly. This concerns, for example,

Your identification and authentication,
Storage and user preferences and settings (e.g. language settings), which you have made,
the inclusion of information already provided so that repeated input of information is not necessary,
security-related cookies or
cookies for using multimedia players

Blacklane also uses its own cookies in order to analyze and improve the usage of Blacklane services, to detect and remedy interruptions and problems of a technical or process-related nature and to prevent illegal usage of Blacklane services (e.g. fraudulent booking, cyberattacks). Evaluations by Blacklane take place in pseudonymized or anonymized form as far as is possible.

Additionally, Blacklane uses its own cookies, pixels or similar technologies or those originating from advertising partners (e.g. search engine providers, advertising networks or distribution partners) in order to improve Blacklane services or to measure, evaluate, design and improve advertising measures. Blacklane uses different analysis tools in this regard. In this respect, an evaluation by Blacklane takes place in pseudonymized or anonymized form as far as is possible.

The following cookies, pixels and similar technologies may be used in the context of Blacklane’s services:

Cookie Policy

Braze (Essential) Description of Service: This is a cross-channel campaign management company. Processing Company Braze, Inc. 330 W 34th St 18th floor New York, NY 10001, United States of America Click here to read the privacy policy of the data processor: https://www.braze.com/company/legal/privacy

Google Syndication (Essential) Description of Service: This is a domain owned by Google that is used for storing and loading ad content and other resources relating to ads for Google AdSense and DoubleClick from the Google CDN. Processing Company Google Ireland Limited Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland Click here to read the privacy policy of the data processor: https://business.safety.google/privacy/?hl=en

Google Tag Manager (Essential) Description of Service: This is a tag management system. Via Google Tag Manager, tags can be integrated centrally via a user interface. Tags are small sections of code that can track activities. Script codes of other tools are integrated via the Google Tag Manager. The Tag Manager allows to control when a particular tag is triggered. Processing Company Google Ireland Limited Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland Click here to read the privacy policy of the data processor: https://business.safety.google/privacy/?hl=en

gstatic.com (Essential) Description of Service: This is a domain used by Google to off-load static content to a different domain name in an effort to reduce bandwidth usage and increase network performance for the end user. Processing Company Alphabet Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043-1351, United States of America Click here to read the privacy policy of the data processor: http://www.google.com/intl/de/policies/privacy/

Intercom (Essential) Description of Service: This is a messaging platform service which allows businesses to communicate with customers. Processing Company Intercom, Inc. 55 2nd Street, San Francisco, CA 94105, United States of America Click here to read the privacy policy of the data processor: https://www.intercom.com/terms-and-policies#privacy

Usercentrics Consent Management Platform (Essential) Description of Service: This is a consent management service. Usercentrics GmbH is used on websites and apps as a processor for the purpose of consent management. Processing Company Usercentrics GmbH Sendlinger Str. 7, 80331 Munich, Germany Click here to read the privacy policy of the data processor: https://usercentrics.com/privacy-policy/

Amazon Web Services (Functional) Description of Service: This is a cloud computing service. Processing Company Amazon Web Services EMEA SARL 38 Avenue John F. Kennedy, L-1855, Luxembourg Click here to read the privacy policy of the data processor: https://aws.amazon.com/privacy/?nc1=f_pr

AppsFlyer (Marketing) Description of Service: This is a mobile marketing analytics and attribution platform. Processing Company AppsFlyer 14 Maskit St. Herzliya, 4673314, Israel Click here to read the privacy policy of the data processor: https://www.appsflyer.com/services-privacy-policy/

Cloudflare (Functional) Description of Service: This is a service providing increased security and performance for websites. Cloudflare offers for example a content delivery network („CDN“) to improve the loading times of the website. The use of a CDN enables the user to make content available for retrieval more quickly with the help of regionally or internationally distributed servers.

Processing Company Cloudflare Inc. 101 Townsend St., San Francisco, CA 94107, United States of America Click here to read the privacy policy of the data processor: https://www.cloudflare.com/privacypolicy/

Contentful (Functional) Description of Service: This is a software service to manage content, integrate tools and publish across channels. Processing Company Contentful GmbH Max-Urich-Straße 3, 13355 Berlin, Germany Click here to read the privacy policy of the data processor: https://www.contentful.com/legal/privacy-at-contentful/privacy-notice/

Conversion Linker (Marketing) Description of Service: This service stores click data to measure conversions effectively. Processing Company Google Ireland Limited Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland Click here to read the privacy policy of the data processor: https://business.safety.google/privacy/?hl=en

Datadog, Inc (Functional) Description of Service: This is a monitoring service for cloud-scale applications. It enables monitoring of servers, databases, tools and services via a software as a service-based data analytics platform. Processing Company Datadog, Inc. 620 8th Avenue, Floor 45, New York, NY 10018, United States of America Click here to read the privacy policy of the data processor: https://www.datadoghq.com/legal/privacy/

DoubleClick Ad (Marketing) Description of Service: This is an advertising service. With this service it is possible to provide relevant ads to users and get campaign reports. Processing Company Google Ireland Limited Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland Click here to read the privacy policy of the data processor: https://business.safety.google/privacy/?hl=en

Facebook Pixel (Marketing) Description of Service: This is a Tracking technology offered by Facebook and used by other Facebook services. It is used to track interactions of visitors with websites ("Events") after they have clicked on an ad placed on Facebook or other services provided by Meta ("Conversion").

Processing Company Meta Platforms Ireland Ltd. 4 Grand Canal Square, Grand Canal Harbour, Dublin, D02, Ireland Click here to read the privacy policy of the data processor: https://www.facebook.com/privacy/explanation

Facebook Social Plugins (Marketing) Description of Service: This is a social plug-in from Facebook, which allows the user to connect their website with the social network Facebook. Processing Company Meta Platforms Ireland Ltd. 4 Grand Canal Square, Grand Canal Harbour, Dublin, D02, Ireland Click here to read the privacy policy of the data processor: https://www.facebook.com/privacy/explanation

Fontawesome (Functional) Description of Service: This is a font and icon toolkit service. Processing Company Fonticons. Inc. 6 Porter Road, Apartment 3R, Cambridge, MA 02140, United States of America Click here to read the privacy policy of the data processor: https://fontawesome.com/privacy

Google Ads (Marketing) Description of Service: This is an advertising service. This service can be used to show personalised or non-personalised advertisement to users. Processing Company Google Ireland Limited Google Building Gordon House, 4 Barrow Street, Dublin D04 E5W5, Ireland Click here to read the privacy policy of the data processor: https://business.safety.google/privacy/

Google Ads Conversion Tracking (Marketing) Description of Service: This is a conversion tracking service. This service records what happens after a click on an ad placed by us via Google Ads when users subsequently visit the website. In conversions, we measure whether users, after clicking on an ad placed by us via Google Ads, perform a certain action specified by us on the website (e.g., whether services are ordered). This allows the user to track which keywords, ads, ad groups or campaigns lead to the desired interaction of the users.

Processing Company Google Ireland Limited Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland Click here to read the privacy policy of the data processor: https://business.safety.google/privacy/?hl=en

Google Ads Remarketing (Marketing) Description of Service: This is a remarketing service. With Remarketing, the user can display ads to users of the website based on their interests on other websites within the Google Displaying Network (e.g. in Google Search or on YouTube). For this purpose, the users' interactions are analyzed, e.g. regarding the products and services a user is interested in. This enables the user to display targeted advertising to the user on other websites even after the visit to the website. Processing Company Google Ireland Limited Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland Click here to read the privacy policy of the data processor: https://business.safety.google/privacy/?hl=en

Google Analytics (Analytics) Description of Service: This is a web analytics service. With this, the user can measure the advertising return on investment "ROI" as well as track user behavior with flash, video, websites and applications. Processing Company Google Ireland Limited Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland Click here to read the privacy policy of the data processor: https://business.safety.google/privacy/?hl=en

Google Fonts (Functional) Description of Service: This is a collection of fonts for commercial and personal use. Processing Company Google Ireland Limited Gordon House, 4 Barrow St, Dublin 4, Ireland Click here to read the privacy policy of the data processor: https://business.safety.google/privacy/?hl=en

Greenhouse Group (Marketing) Description of Service: This is an advertising service. Processing Company GroupM UK Limited 40 The Strand, London WC2N 5RW, the United Kingdom Click here to read the privacy policy of the data processor: https://www.lemonpi.io/privacy-policy/

Hotjar (Marketing) Description of Service: This is a web analytics service. It is used to collects data on users’ behavior. Hotjar can also process provided information from you within surveys and feedback functions incorporated into our website. Processing Company Hotjar Limited Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141, Malta Click here to read the privacy policy of the data processor: https://www.hotjar.com/legal/policies/privacy

LaunchDarkly (Functional) Description of Service: LaunchDarkly is a feature management platform that lets developers deploy code quickly and safely by using feature flags to control feature releases without redeploying. Processing Company LaunchDarkly 1999 Harrison St Suite 1100, Oakland, CA 94612, United States Click here to read the privacy policy of the data processor: https://launchdarkly.com/policies/privacy/

LinkedIn Insight Tag (Marketing) Description of Service: This is a conversion tracking and retargeting service. Processing Company LinkedIn Ireland Unlimited Company Wilton Place, Dublin 2, Ireland Click here to read the privacy policy of the data processor: https://www.linkedin.com/legal/privacy-policy?src=li-other&veh=www.linkedin.com

LinkedIn Plugin (Functional) Description of Service: This tool adds Follow and Share buttons for the social media service LinkedIn to the website. LinkedIn is a social network that focuses on professional networking and career development. Processing Company LinkedIn Ireland Unlimited Company Wilton Place, Dublin 2, Ireland Click here to read the privacy policy of the data processor: https://www.linkedin.com/legal/privacy-policy

Microsoft Advertising Remarketing (Marketing) Description of Service: This is a remarketing service. Processing Company Microsoft Corporation One Microsoft Way, Redmond, Washington 98052, United States of America Click here to read the privacy policy of the data processor: https://privacy.microsoft.com/en-us/PrivacyStatement

Outbrain (Marketing) Description of Service: This is an advertising service. This service provides recommendations upon user interests. Processing Company Outbrain UK Limited Craven House, 121 Kingsway, London, WC2B 6PA, United Kingdom Click here to read the privacy policy of the data processor: https://www.outbrain.com/legal/privacy

reCAPTCHA (Functional) Description of Service: This is a service that checks whether data is entered by a human or by an automated program. Processing Company Google Ireland Limited Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland Click here to read the privacy policy of the data processor: https://business.safety.google/privacy/?hl=en

RudderStack (Functional) Description of Service: RudderStack is a open-source Customer Data Platform (CDP). Processing Company RudderStack, Inc. 96 S. Park Street San Francisco 94107 Click here to read the privacy policy of the data processor: https://www.rudderstack.com/privacy-policy/

Taggrs.io (Analytics) Description of Service: Taggrs.io is a server-side and client-side tag management and tracking solution designed to help organizations maintain data accuracy, performance visibility, and compliance with modern privacy regulations (e.g., GDPR, CCPA) Processing Company TAGGRS B.V (8448 EB) Heerenveen at the address K.R. Poststraat 131. Click here to read the privacy policy of the data processor: https://taggrs.io/wp-content/uploads/2025/06/V.2025.6-DPA-TAGGRS-EN.pdf

TikTok (Marketing) Description of Service: This is a platform for short-form mobile videos. Processing Company TikTok Information Technologies UK Limited Aviation House, 125 Kingsway Holborn, London, WC2B 6NH. Click here to read the privacy policy of the data processor: https://www.tiktok.com/legal/privacy-policy?lang=en#section-1

TikTok Advertising (Marketing) Description of Service: This is an advertising service. Processing Company TikTok Information Technologies UK Limited Aviation House, 125 Kingsway Holborn, London, WC2B 6NH, United Kingdom Click here to read the privacy policy of the data processor: https://www.tiktok.com/legal/privacy-policy?lang=en#section-1

Trustpilot (Functional) Description of Service This is a review service. This service collects reviews to gain feedback. Processing Company Trustpilot A/S Pilestraede 58, 5th floor, 1112 Copenhagen, Denmark Click here to read the privacy policy of the data processor: https://de.legal.trustpilot.com/for-businesses/business-privacy-policy

Last review: August, 2025.

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